Privacy Policy

Last Updated: April 20, 2026

1. Introduction

Welcome to Appointo. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our mobile application and services.

2. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, phone number, and password (encrypted)
• Business Information: Business name, description, category, address, and location coordinates
• Booking Information: Appointment dates, times, services selected, and booking notes
• Payment Information: Payment method details for subscription management (processed securely)
• Usage Data: App interactions, features used, and preferences
• Location Data: Your location to help you find nearby businesses (with your permission)

3. How We Use Your Information

We use your information to:

• Provide and improve our booking services
• Process and manage appointments
• Send booking confirmations and reminders via email
• Enable communication between businesses and clients
• Process subscription payments for business owners
• Show you nearby businesses based on your location
• Prevent fraud and ensure platform security
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Email services (Resend) for notifications, cloud hosting (Railway) for data storage
• Business Owners: When you make a booking, the business receives your name, contact information, and booking details
• Legal Requirements: When required by law or to protect our rights and users' safety

5. Data Security

We implement industry-standard security measures including:

• Encrypted password storage
• Secure HTTPS connections for all data transmission
• Regular security updates and monitoring
• Access controls and authentication systems

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your account and associated data
• Opt-out of promotional communications
• Withdraw location permissions at any time
• Export your data

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. When you delete your account, we remove your personal information within 30 days, except where we must retain it for legal compliance.

8. Children's Privacy

Appointo is not intended for users under 18 years of age. We do not knowingly collect information from children.

9. International Data Transfers

Your data is stored on secure servers in the European Union (EU West region). By using our services, you consent to the transfer and processing of your data in accordance with this policy.

10. Third-Party Services

Our app uses the following third-party services:

• Resend: For sending booking confirmation emails
• Railway: For secure cloud hosting and data storage
• Expo: For mobile app infrastructure

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by email or through the app. Continued use of the app after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this privacy policy or your data, please contact us:

• Email: ledian.ibishi@icloud.com
• App: Appointo Support (via app settings)

13. Legal Basis (GDPR Compliance)

For users in the European Economic Area (EEA), we process your data based on:

• Contract Performance: To provide booking services you've requested
• Legitimate Interests: To improve our services and prevent fraud
• Consent: For location data and marketing communications (which you can withdraw anytime)
• Legal Obligation: To comply with applicable laws